Today I was embarassed at a 7-Eleven.
I received a free fuel voucher and when I tried to redeem it, I was told that the person didn't know what that was and I couldn't use it. Which was quite embarassing for me, as I was under the impression that I could use them at any 7-Eleven.
So I went home and wrote an email stating what had happened. I got an email a couple of hours later from the NSW regional manager asking if he could call me to sort it out. Tonight, he rang and apologised and said that they had retrained the staff and I could use the voucher when I wish to do so.
Which was fantastic. That is good customer service, I know, I work in retail. SO, thank you 7-Eleven, you have restored my belief that customer service staff do care.